IHSS Payroll Information

IHSS Payroll consists of three (3) staff clerks which perform the processing for 1300 IHSS providers.  IHSS payroll staff are responsible for many functions which include: maintain information on new clients, process new providers, and changes in hours approved for a consumer, just to name a few.  

Phone Calls

IHSS Payroll answers phone calls by providers with payroll questions.  Due to the volumne of calls and their priorities to process your timecards for payment, IHSS Payroll will not return all phone calls.  Specifically if the questions are for a timecard which is under the ten (10) turn-around time.  IHSS payroll will return phone calls for the following:

• It is over the ten (10) day turnaround and you have not received your paycheck.
• If they have researched a question or problem with your timecard or paycheck and have an answer for you.
• If payment has been delayed.

Initial training on how to complete a timecard is avaible at your provider orientation.  The provider enrollment form must be received for new providers.  Please call 454-5252 if you need assistance with your time card before you turn it in.  Do not call your social worker as they cannot help you with timecard questions.

Hourly Wages

• Independent Providers Earn $11.50 per hour.

Deductions

Timesheets

• Timecards are due to IHSS Payroll on the 1st and 16th of the month.
• Timesheets can be mailed to:  PO Box 1320, Santa Cruz, CA  95061.
• Timesheets can be dropped off at:  18 W. Beach Street in Watsonville or 1020 Emeline in Santa Cruz.

Pay Dates

• It should take ten (10) working days for the county and state to process and mail the check to you. (Not including weekends or holidays).
• If you mail your timecard the ten (10) working days start the day IHSS Payroll receives your timecard.
• Checks should arrive from the State of California within 10 working days (not counting weekends & holidays) after the county receives the timecard and so long as the timecard is correctly filled out and signed by both parties.
• Working Day is Monday through Friday 8:00 AM to 5:00 PM, not including holidays.

Authorized Hours

You must know ahead of time what tasks and hours are authorized for all consumers by IHSS.  You can find this information on the Notice of Action (NOA) mailed to the consumer.  You should ask to see this document.  If the consumer has more then one provider, the hours must be split between them and not go over the hours authorized.  If the consumer has you work more then the authorized hours it is the responsiblity of the family to pay the care provider for this time.  IHSS can only pay for hours authorized on the Notice of Action.  It is a good idea to understand how the consumer is splitting up the hours so you do not work over the authorized hours.  If you need assistance please call the IHSS Public Authority at (831)454-4101.

Tips to Avoid Delays

• Timecards must be signed by both the care provider and the consumer on the last working day of the pay period.
• Authorized hours are not recorded correctly.
• Your timecard shows you worked more then authorized for the consumer.
• Ensure your timecard is complete and readible.

Contact IHSS Payroll

Automated call system: 454-7315 (Always leave a message with your name, ssn and a phone number where you can be reached).

What To Do

• For any questions about paychecks and timecard
• If your paycheck has been lost or stolen and needs replacement.
• If your timecard has been lost or stolen and needs replacement.
• To find out if IHSS payroll has received your timecard.
• Figuring out your paydate.